Support
Product help, technical issues, and billing questions.
Technical Support
App crashes, activation issues, compatibility problems
support@threesevenscreative.comBilling & Refunds
Payment issues, license transfers, refund requests
refunds@threesevenscreative.comBefore Reaching Out
Including these details helps us resolve things faster:
- Your account email address
- Which product you need help with
- What happened vs what you expected
- Your operating system version and device
- Screenshots or error messages if applicable
Common Questions
How do I activate my license?
After purchase, open the app and enter your license key from your Library. Each license supports up to 5 machines.
Can I transfer my license to a new device?
Yes. Deactivate the old machine from your Library and activate the new one. You can also deactivate from within the app.
I hit my machine limit. What now?
Deactivate a machine you no longer use from your Library, or contact support if you need help.
We typically respond within 1-2 business days. For general or business inquiries, see Contact.